At Zoomans Private Limited, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned, replaced, or refunded.

1. Eligibility for Returns

You may request a return or replacement if:

• The product is damaged, defective, or incorrect

• The product received does not match the description on the website

• The request is made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or negligence

• Items without original packaging, tags, or accessories

• Perishable goods

• Innerwear, personal care items, or hygiene products (if applicable)

• Products marked as “Non-Returnable” on the product page

3. Return Process

To initiate a return:

1. Contact our customer support at [support@zoomans.com]

2. Provide your order ID, reason for return, and product images (if applicable)

3. Our team will review your request and guide you through the return process

Returns without prior approval will not be accepted.

4. Pickup & Shipping

• In eligible cases, we will arrange a return pickup.

• If pickup service is unavailable in your area, you may be requested to ship the product to our return address.

• Return shipping charges may apply depending on the reason for return.

5. Refund Policy

• Refunds will be initiated after the returned product passes quality inspection.

• Refunds will be processed within 7–10 business days.

• The refund will be credited to:

  • Original payment method (for prepaid orders), or

  • Store wallet / bank account (as applicable)

6. Replacement Policy

• Replacements are subject to product availability.

• If a replacement is not available, a refund will be issued instead.

7. Cancellation Policy

• Orders can be cancelled before shipment.

• Once shipped, cancellation requests will be treated as return requests.

• Cancellation refunds will be processed as per our refund timeline.

8. Cash on Delivery (COD) Orders

• COD orders are eligible for replacement or refund as per this policy.

• Refunds for COD orders will be processed via bank transfer or store credit.

9. Damaged or Missing Items

• Any damaged or missing items must be reported within 48 hours of delivery.

• Claims reported after this period may not be accepted.

10. Refund Delays

If you haven’t received your refund:

• Check with your bank or payment provider

• Contact our support team if the issue persists

11. Policy Changes

Zoomans Private Limited reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

12. Contact Us

For any questions regarding returns or refunds, please contact us:

Zoomans Private Limited
 Udaipur, Rajasthan, India
 Email: support@zoomans.com
 Phone: [086199 45970]