At Zoomans Private Limited, we are committed to providing reliable and timely customer support to ensure a smooth shopping experience for our customers.

This Customer Support Policy outlines the support channels, response timelines, and scope of assistance provided.

1. Support Channels

Customers can contact our support team through the following channels:

• Email: support@zoomans.com

• Phone: [086199 45970]

• Website Contact Form / Chat (if available)

2. Support Hours

• Monday to Saturday: 10:00 AM – 6:00 PM (IST)

• Sunday & Public Holidays: Closed or limited support

Support requests received outside business hours will be addressed on the next working day.

3. Scope of Support

Our customer support team can assist with:

• Order status and tracking

• Product information and availability

• Returns, refunds, and replacements

• Payment and checkout issues

• Account-related queries

• General website issues

4. Response Time

• Email queries: Within 24–48 business hours

• Phone support: Immediate or same business day

• Chat support: Real-time or within business hours

Response times may vary during peak seasons or sales periods.

5. Order-Related Issues

For faster resolution, customers are requested to provide:

• Order ID

• Registered email or phone number

• Clear description of the issue

• Images or videos (in case of damaged or incorrect products)

6. Escalation Process

If you are not satisfied with the initial response, you may request escalation by replying to the same support ticket or email. Senior support staff will review the matter and respond accordingly.

7. Limitations of Support

We do not provide support for:

• Issues caused by incorrect information provided by the customer

• Delays caused by third-party courier or payment gateway providers

• Problems outside the scope of our products or services

8. Abuse or Misuse of Support

We reserve the right to restrict or discontinue support services in cases of abusive, threatening, or inappropriate behavior towards our staff.

9. Policy Updates

Zoomans Private Limited reserves the right to update this Customer Support Policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact Information

For customer support assistance, please contact:

Zoomans Private Limited
 Udaipur, Rajasthan, India
 Email: support@zoomans.com
 Phone: [086199 45970]